Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, gender
• Contact Information: Email address, phone number, postal address
• Membership Information: Membership type, playing history, skill level, preferences
• Payment Information: Credit/debit card details, bank account information for membership fees and payments
• Health Information: Emergency contact details, medical information relevant to participation (collected with your consent)
• Usage Information: Information about how you use our website, including IP address, browser type, and pages visited
• Photography and Media: Images or videos captured at club events and activities

How We Collect Information

We collect personal information through:

• Membership application forms (online and paper-based)
• Event registrations and bookings
• Contact forms and enquiry submissions
• Email and telephone communications
• Website analytics and cookies
• Direct interactions at the club
• Photography at club events (with appropriate notice)

2. How We Use Your Information

We use your personal information for the following purposes:

• Membership Management: Processing applications, renewals, and maintaining membership records
• Communication: Sending club news, updates, event invitations, and important announcements
• Events and Activities: Organising Bowling and Bridge sessions, tournaments, and social events
• Payment Processing: Processing membership fees, event registrations, and facility bookings
• Health and Safety: Ensuring member wellbeing and responding to emergencies
• Marketing: Promoting club activities and benefits (you can opt-out at any time)
• Legal Compliance: Meeting regulatory requirements and maintaining records as required by law
• Website Improvement: Analysing website usage to enhance user experience
• Club Promotion: Using photographs and media for promotional purposes (with consent)

3. Disclosure of Your Information

We may share your personal information with:

• Sub-Clubs: Lindfield Rollers Bowling Club and North Shore Bridge Club for activity-specific purposes
• Service Providers: Third-party providers who assist with website hosting, payment processing, email communications, and membership management systems
• Sporting Bodies: Bowls New South Wales, Australian Bridge Federation, and other relevant bowling and bridge associations for tournament registrations and official requirements
• Emergency Services: In case of medical emergencies or safety concerns
• Legal Authorities: When required by law or to protect our legal rights

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure servers and encrypted data transmission (SSL)
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing through trusted payment gateways
• Physical security measures at our premises
• Staff training on privacy and data protection

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and features

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to external websites, including our sub-clubs’ websites (lindfieldrollers.com.au and northshore.bridge-club.org). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Photography and Media Consent

We may take photographs and videos at club events and activities for promotional purposes, including use on our website, social media, newsletters, and marketing materials. By participating in club events, you consent to such photography unless you specifically notify us otherwise.

If you do not wish to be photographed or have your image used, please contact us to opt-out.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact our Privacy Officer using the details below.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or de-identify it.

Typical retention periods include:

• Active membership records: Duration of membership plus 7 years
• Financial records: 7 years (as required by tax law)
• Marketing preferences: Until you opt-out
• Website analytics: 26 months

10. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental or guardian consent. If you are under 18, please ensure you have permission from a parent or guardian before providing any personal information to us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

12. Complaints and Disputes

If you have a complaint about our handling of your personal information, please contact our Privacy Officer in the first instance. We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Respond to your complaint within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Last Updated: January 2025
This Privacy Policy was established following the amalgamation of North Shore Bridge Club and Lindfield Bowling Club in 2025.